I am honest when I say this. Man I was about to give up with verification but their customer service level was on point with my frustration, that I couldn't give up. Needless to say WE got though it and got me my money and the verification. Thank you to the several customer service agents that deal with ppl like me ( lol ).
1268 people found this review useful
I'm very grateful to the Casino Guru team for their help. An online casino had refused to pay out my winnings for months, even though I had completed all the KYC requirements. My own attempts to contact them were ignored, and I turned to the Casino Guru Complaint Resolution Center as a last resort.They handled my case in a professional, prompt, and polite manner. Their communication was clear and transparent throughout the process, and in the end, they managed to get the casino to release my funds.Their service is completely free, yet they operate with a level of professionalism that many paid customer support services could learn from. I highly recommend them to anyone having issues with online casinos!Thank you again for your support!
1476 people found this review useful